Privacy Policy – furnicq.co.uk

Privacy Policy — FurniCQ

This policy explains how FurniCQ collects, stores, and uses your personal data. “Personal data” means any information that could identify you, directly or indirectly — for example your name, address, payment details, email address, or IP address.

By making a purchase, creating an account, browsing our website, or giving us your details in-store or by phone, you acknowledge that your personal data will be handled as described in this policy.

1. Our Approach to Your Data

At FurniCQ, we take privacy seriously and aim to be upfront about how we collect, use, store, and share your information. Our approach is built on three principles:

You stay in control. Your data is yours, and we give you clear, straightforward tools and choices for managing it.
We keep it secure. We use appropriate technical and organisational measures to protect your data, from the moment it’s collected to the moment it’s deleted.
It’s used to serve you. Where we do process your data, it’s to improve your experience with us and the service we provide.

2. What We Collect

Browsing data: When you visit our site, we log your IP address along with the date and time of access. This helps us understand traffic patterns, administer the site, and gather general demographic insight — this data is not linked back to you personally.

Device and tracking technologies:

Cookies — small identifiers placed on your device when you visit. You can find details on the cookies we use, and how to disable them, elsewhere on our site.
Log files — used to track how the site is used, including IP address, browser type, service provider, timestamps, and pages visited.
Web beacons, pixels, and tags — small electronic files that help us understand browsing behaviour on the site.

Order information: When you make a purchase, we collect details such as your name, email address, billing and shipping address, postcode, city, country, and phone number. We refer to this collectively as “Order Information.”

3. How We Use Your Information

We use the information you provide when placing an order — including payment, billing, shipping, name, email, and phone number — to:

Communicate with you about your order;
Screen orders for potential fraud or risk; and
Occasionally, with your consent, send marketing communications. We’ll only use a limited set of details for this and will always seek your consent first.

We may also use details like your IP address, name, and email to help detect fraud and to improve and optimise our website.

4. Sharing Your Information

We do not sell or share your personal information with other companies, affiliates, or third parties without your permission. Where we do need consent, we’ll ask for it either verbally or by email, and we won’t disclose your information unless we have that consent in writing.

5. Consent

When you give us your personal details to complete a purchase, verify payment, arrange delivery, or process a return, you’re giving us consent to use that data solely for that purpose. FurniCQ will never use your personal details beyond this without asking first — for marketing use, we’ll always seek separate, explicit consent via an online form or similar.

Consent records: Any consent forms collected during a purchase are discarded once they’re no longer needed. We won’t share your data with third parties without your clear, informed consent, whether given in writing or verbally.

Withdrawing consent: If you’ve given consent and want to change your mind, you can withdraw it at any time — just contact our support team and we’ll action your request.

Age of consent: By using this site, you confirm you meet the minimum age of consent applicable in your country or region, and that you take responsibility for any use of the site by minor dependants in your care.

6. Disclosure

We’ll only share your personal information with third parties where required by law. In every other case, we’ll ask for your consent first.

7. Changes to This Policy

We may update this Privacy Policy from time to time, so we’d encourage you to check back periodically. Updates take effect as soon as they’re posted. If we make a material change to how we collect, use, or share your data, we’ll let you know here. Should FurniCQ ever be acquired or merged with another business, your information may be transferred to the new owner so they can continue providing you with our products and services.